WHAT DOES THE SESSION FEE COVER? DOES IT INCLUDE ANY IMAGES?
The session fee is paid at the time you book your experience, and is non-refundable. This fee covers the personalized consultation, the planning and preparation for the session, the time and talent of the photographer during the session, the image preparation and the sales appointment where you view and select your images and products.
The session fee does not include any images or products, and is a non-refundable fee that is required in order to secure your consultation, session date and sales appointment on our calendar.
DO I HAVE TO COME IN FOR A CONSULTATION?
Yes, the consultation is a key part of your custom experience with Memories Captured by Brenda. This is where we will get to know you and begin to plan out every detail of your experience. The consultation is relaxing and fun, and will help you start to envision your story as we bring it to life!
We require both the senior and at least one parent at the in person consultation at the studio.
DO YOU PHOTOGRAPH IN YOUR STUDIO OR ON LOCATION?
We may photograph in studio, on location, or a mixture of the two depending on how your story unfolds. Every opportunity is available to you to ensure this is truly authentic.
HOW MANY OUTFITS WILL I GET TO WEAR?
You will wear several different outfits during your session. Depending on your investment, you will have a certain amount of outfits and we will ensure that we select the most complete variety in order to show every part of your story and personal style.
WHEN WILL I GET TO SEE THE IMAGES FROM MY SESSION?
When you book your senior experience with Memories Captured by Brenda, we will be booking 3 dates at this time:
The session date
Premiere (sales) appointment
Your premiere appointment is the time where you will come to the studio to view the images from your session and make your final selections to purchase. As such, we require that all decision makers are present at this appointment. This appointment is typically scheduled 7-14 days after your session.
When you schedule these appointments, please be sure that every decision maker will be able to attend ahead of time, as our calendar books up months in advance and last minute reschedules typically cannot be accommodated. In order to ensure the best experience possible, and the highest level of satisfaction, we will not proceed with a sales appointment if all decision makers are not present at that time.
During the sales appointment, we ask you to relax and let us guide you through the process as you see your images life-size in our viewing room for the very first time. This is a very exciting time that is full of emotion, and you can rest assured that we are highly trained in helping you put together the best possible ways to display and enjoy your final images.
During your consultation we will help you prepare for this appointment so that you are able to confidently make these selections with our guidance and expertise.
NOTE: Booking must be completed by a parent (or legal guardian) unless the client is of legal age and will be the one fully responsible for all financial decisions.
WHEN WILL I RECEIVE MY ORDER?
Depending on your final selections, your custom products will be ready 4-6 weeks after the sales appointment. We will schedule your pickup appointment before you leave the premiere appointment itself.
Payment for your order is due in full at the premiere appointment, and you will receive your digital web-sharing images at this time (upon full payment).
CAN I USE MY PICTURES IN MY SCHOOL YEARBOOK?
Any purchased image may be used in your school yearbook. We will provide these images to your school or yearbook advisor upon payment in full for your order. If you do not provide the image selections for your yearbook at the premiere appointment, we require a two week notice in advance for providing these to your school.
What is needed to submit: Name of yearbook advisor, email and phone number.
WHAT HAPPENS IF I NEED TO RESCHEDULE MY SESSION (OR AN APPOINTMENT)?
We understand that sometimes unexpected emergencies arise that will prevent you from keeping your original scheduled appointment (such as illness, weather or travel issues, or other emergency situations). If this happens, we ask that you email us a minimum of 48-72 hours prior to the scheduled date in order for us to be able to reschedule.
We are able to provide a one-time reschedule if you notify us a minimum of 48-72 hours prior to your appointment. Additional reschedules will require a fee of $150 per occurrence, and are subject to schedule availability.
Your session fee is non-refundable, however you may apply it towards your rescheduled date if completed within 6 months of the original date.